Momentive Software
📍 Remote 📍
🌎 Customer Support Associate 🌎
📅 June 2024 - Present 📅
• Provide timely support, collaborate, resolve issues, and train customers for satisfaction and
effective software use.
Go3Technology
📍 New York, NY 📍
🌎 Senior Customer Support Specialist 🌎
📅 January 2024 - June 2024 📅
• Handled escalated or complex customer issues that require advanced troubleshooting and
problem-solving skills.
Go3Technology
📍 New York, NY 📍
🌎 Customer Support Specialist 🌎
📅 September 2023 - January 2024 📅
• Assisted customers and troubleshoot with technical inquiries related to SaaS-based Software and
POS Systems.
ABI FI Corp
📍 Flushing, NY 📍
🌎 Benefits Coordinator/IT Support 🌎
📅 March 2023 - August 2023 📅
• Assisted with administering the benefit cards and insurance plans, as well as provide support for
Windows desktops.
Eazzy Consulting Group
📍 Flushing, NY 📍
🌎 Operations Intern 🌎
📅 January 2023 - March 2023 📅
• Implemented the website, provided IT support, organized marketing materials, and recruited
candidates.
Itlize Global LLC
📍 Remote 📍
🌎 Java Cloud Application Developer 🌎
📅 April 2022 - October 2022 📅
• Developed REST API, implemented Spring Security using JWT, and connected to MySQL database using
Hibernate.
Develop for Good
📍 Remote 📍
🌎 Product Manager 🌎
📅 May 2023 - July 2023 📅
• Lead the development of a brand-new mobile app with a team of 6 engineers during the 12-week
volunteer project.
New Turbo Education Center
📍 Flushing, NY 📍
🌎 Math Tutor 🌎
📅 February 2022 - August 2022 📅
• Provide a one-to-one session in Pre-algebra, Algebra 1, Algebra 2, Geometry, SHSAT Math, and
SAT Math.
Develop for Good
📍 Remote 📍
🌎 Full Stack Developer 🌎
📅 December 2021 - April 2022 📅
• Rebuilt the event website by developing the subscribe, contact, and duo language features
using the MERN stack.
CSSA at Hunter College
📍 New York, NY 📍
🌎 Director of Event Planning 🌎
📅 August 2020 - December 2021 📅
• Responsible for copywriting planning, and hosted meetings with the team to discuss the details of
every event.
Overseas Student Service Corp
📍 New York, NY 📍
🌎 Digital Marketing Intern 🌎
📅 June 2021 - September 2021 📅
• Responsible for copywriting, event planning, and posting articles on WeChat and Xiaohongshu.
Harbin Normal University
📍 Harbin, China 📍
🌎 Interpreter & Tour Guide 🌎
📅 July 2017 & July 2018 📅
• Explained Chinese cultures and guided the British tour groups around the Beijing,
Shanghai, Harbin, and Zhengzhou areas.
