Xihao (Andy) Jiang
Customer Support Associate at Momentive Software | Aspiring Influencer in History & Global Politics | Lifelong Learner with a Passion for Problem Solving, Curiosity, and Continuous Growth
About
I am a product-focused technical support professional with a strong foundation in
IT, SaaS, and systems troubleshooting. With hands-on experience in B2B SaaS environments, I
specialize in resolving complex issues, analyzing API payloads and audit logs, and driving
data-informed improvements using tools like Zendesk, Jira, Confluence, and Salesforce.
Beyond technical resolution, I mentor new support teams, lead product training, and work
cross-functionally to enhance support operations and user experience. I am passionate about building
scalable solutions, bridging the gap between users and product teams, and contributing to continuous
improvement across the customer journey.
Let us connect and explore how we can create better systems and experiences together. 🚀
Expertise & Passions
- Product-Focused
- SaaS
- Technical Support & Ops
- Data-Driven Execution
- Math Tutoring
- Career Coaching for New Graduates & Career Changers
Education
Pursuing M.A.S. in Information Technology, Illinois Institute of Technology
B.A. in Computer Science, CUNY Hunter College
Languages
English (Bilingual), Mandarin Chinese (Bilingual), Cantonese (Conversational)
Contact
Location: New York City Metropolitan Area
Email: AndyJobs0818@gmail.com
