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- Name: Xihao (Andy) Jiang
- Occupation: Senior Customer Support Specialist
- Bio: I dream of becoming an influencer in world history and global politics fields.
- Degree: M.A.S. in Information Technology from Illinois Institute of Technology (In Progress), B.A. in Computer Science from CUNY Hunter College
- Languages: English (Bilingual), Mandarin Chinese (Bilingual), Cantonese (Conversational)
- Reside: New York City Metropolitan Area
- Email: AndyJobs0818@gmail.com
📍 New York, NY 📍
🌎 Senior Customer Support Specialist 🌎
📅 January 2024 - Present 📅
• Handled escalated or complex customer issues that require advanced troubleshooting and
problem-solving skills.
📍 New York, NY 📍
🌎 Customer Support Specialist 🌎
📅 September 2023 - January 2024 📅
• Assisted customers and troubleshoot with technical inquiries related to SaaS-based Software and
POS Systems.
📍 Flushing, NY 📍
🌎 Benefits Coordinator/IT Support 🌎
📅 March 2023 - August 2023 📅
• Assisted with administering the benefit cards and insurance plans, as well as provide support for
Windows desktops.
📍 Flushing, NY 📍
🌎 Operations Intern 🌎
📅 January 2023 - March 2023 📅
• Implemented the website, provided IT support, organized marketing materials, and recruited
candidates.
📍 Remote 📍
🌎 Java Cloud Application Developer 🌎
📅 April 2022 - December 2022 📅
• Developed REST API, implemented Spring Security using JWT, and connected to MySQL database using
Hibernate.
📍 Flushing, NY 📍
🌎 Math Tutor 🌎
📅 February 2022 - August 2022 📅
• Provide a one-to-one session in Pre-algebra, Algebra 1, Algebra 2, Geometry, SHSAT Math, and
SAT Math.
📍 New York, NY 📍
🌎 Digital Marketing Intern 🌎
📅 June 2021 - September 2022 📅
• Responsible for copywriting, event planning, and posting articles on WeChat and Xiaohongshu.
📍 Remote 📍
🌎 Product Manager 🌎
📅 May 2023 - July 2023 📅
• Lead the development of a brand-new mobile app with a team of 6 engineers during the 12-week
volunteer project.
📍 Remote 📍
🌎 Full Stack Developer 🌎
📅 December 2021 - April 2022 📅
• Rebuilt the event website by developing the subscribe, contact, and duo language features
using the MERN stack.
📍 New York, NY 📍
🌎 Director of Event Planning 🌎
📅 August 2020 - December 2021 📅
• Responsible for copywriting planning, and hosted meetings with the team to discuss the details of
every event.
📍 Harbin, China 📍
🌎 Interpreter & Tour Guide 🌎
📅 July 2017 & July 2018 📅
• Explained Chinese cultures and guided the British tour groups around the Beijing,
Shanghai, Harbin, and Zhengzhou areas.
📍 Vacaville, CA 📍
🌎 Chinese Tutor 🌎
📅 November 2016 - May 2017 📅
• Taught American children ages 9-13 how to read and write in simplified Chinese and speak
in Mandarin.
Master of Applied Science in Information Technology
Expected Graduation in December 2025
Bachelor of Arts in Computer Science, Minor in Math
Graduated in December 2021
Implemented a YouTube Clone using Material UI, React, Redux, RapidAPI (YouTube v3), and deployed on Netlify.
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Implemented a TikTok Clone using Tailwind, React, Next, TypeScript, Sanity, and deployed on Vercel.
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Implemented a Resident web application using Node, Express, Bootstrap, Nodemailer, OAuth 2, and MongoDB.
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